Return Policy
Refund & Returns Policy for DasaCreations
Last updated: 30/04/2026
1. Personalised Products
Due to the custom nature of personalised items:
- We do not accept returns or offer refunds unless the item is faulty or incorrect
- Please double-check all personalisation details before placing your order
If there is an issue with your order, contact us within 7 days of delivery.
2. Digital Products
All digital downloads are non-refundable once delivered.
This is because digital products cannot be returned or revoked after access.
If you experience any issues accessing your file, we will assist you.
3. Faulty or Incorrect Items
If your item:
- Arrives damaged
- Is incorrect
We will offer:
- A replacement, or
- A refund
You must contact us within 7 days and provide proof (e.g. photos).
4. Cancellations
- Orders can only be cancelled within [e.g. 12–24 hours] of purchase
- Once production has started, cancellations may not be possible
5. Contact
Email: Sales@dasacreations